FAQs

A personalized brick figure is a custom keepsake designed from your photos and details. Depending on the product, it may feature one person, a couple, a family or a group of friends.

A Brick World is the complete story you create by combining personalized figures with a scene and your chosen accessories or pets. The contents vary by product. Scene-only products do not include figures, accessories or pets unless the product page specifically says they are included.

Start by creating your personalized brick figure with AI. Once your figure is ready, choose a scene and add accessories or a pet to build a complete Brick World around your story. Check each product page to see exactly what is included and which options are available.

Yes. The AI generator currently supports up to five people in one design. For a group of seven, you can create the figures in two groups—for example, five people plus two people—and combine them in your Brick World. AI-generated pets are not currently supported, but you can choose from the available pet designs in our Pets collection.

Choose a clear, well-lit and front-facing photo. Make sure the face, hairstyle, outfit and important details are easy to see. Avoid blurry, dark, heavily filtered or distant photos.

Yes. Additional photos can help us understand details that are not visible in the main image, such as hairstyles, clothing, accessories or the back of an outfit.

We use the photo and options you provide to create a personalized brick-style design and related previews. The preview is generated for you to review and confirm before checkout. Generating or viewing an preview does not mean that production has started.

The preview is a visual reference, not a photograph of the finished product. It may contain errors or may not perfectly reflect the people, animals or objects in your photo. The physical product may also differ because of available brick shapes and colors, printing methods, screen settings, manufacturing tolerances and structural adjustments. Please review the design and order details carefully before checkout.

Yes. Personalized products are created from the photos, instructions and options submitted for that order. The level of customization varies by product.

We use your photos, selected options and generated designs to create your preview and, if you order, to produce, quality-check and ship your product and provide after-sales support. Your photos are securely shared with our model provider only to generate your design, under a contract that prohibits any other use, including model training. We do not use your photos, Inputs or Outputs for marketing or advertising, and we do not share your photos with shipping carriers, advertising partners or analytics providers.

If you do not place an order, we do not retain your photos, Inputs or Outputs after the design session ends.

If you place an order, we retain the related photos, Inputs and Outputs until the 30-day after-sales period following delivery ends, then permanently delete them unless a longer period is required by law or for legal claims.

Only upload content you own or have permission to use. If a photo shows another person, you must have that person’s permission. For a child’s photo, you must be the child’s parent or legal guardian, or have permission from the parent or legal guardian. Do not upload celebrities, public figures, protected characters, logos or trademarks without authorization, and do not upload identity documents, payment card images, health information or other unnecessary sensitive information.

Yes. You create, review and confirm your personalized design before checkout. Your confirmation is the final approval of the design, so please check the figure, accessories, scene, names, colors and quantities carefully before placing the order.

Automated previews are generated through the online design experience. If manual review or Human Assisted Design Service is requested, additional time may be required. Any design or approval time is separate from the production estimate.

You can adjust your selections and use the available AI tools to try another design before checkout. If you request manual design, review or revision from our team, Human Assisted Design Service begins when a team member starts that work and may affect the refund available if you later cancel.

Human Assisted Design Service means manual design, review, adjustment or revision performed by a UNICUS team member at your request. The service begins when a team member starts the requested work, even if the revised preview has not yet been delivered. This status affects cancellation and refund eligibility.

Production begins when UNICUS releases your order for manufacturing or starts printing, parts preparation, assembly or another production step. Generating or viewing previews, payment processing and ordinary order administration do not mean that production has started.

Your order moves through three separate stages:

Design and confirmation: You create and confirm your design before checkout, so this stage is not included in the production or shipping times.

Production: Normally 1-2 business days after the order is placed.

Shipping: Approximately 5–10 business days for expedited shipping or 8–14 business days for standard shipping.

Shipping estimates begin after the order is handed to the carrier. They do not include production time and are not guaranteed delivery dates.

If we cannot ship within the stated production timeframe, we will email you with a revised shipping date and give you the option to cancel for a full refund.

Order as early as possible and allow time for design, production and shipping. Holidays, customs reviews, remote destinations and carrier delays may extend the estimated arrival time. Please do not rely on an estimated date as a guaranteed arrival date.

Most UNICUS brick products arrive unassembled so that you can enjoy the building experience. Check the individual product page for any exceptions.

Yes. A digital step-by-step instruction manual is provided. It supports rotation and zoom so that you can inspect each step more closely.

When tracking is available, we will email the tracking number after the carrier accepts the shipment. Tracking activity may take some time to appear after a shipping label is created. You can also visit the Track Your Order page.

Email hi@unicus.fun as soon as possible and include your order number. We will try to update the address, but changes cannot be guaranteed after the order has been handed to the carrier. Changing the destination country may affect shipping fees, taxes and delivery time.

Email hi@unicus.fun with your order number and, for damaged items, photos of the parcel and product. We will help you contact the carrier and file a claim where appropriate, and eligible cases will be handled under our Sales and Refunds Policy. If tracking shows delivered but you cannot find the parcel, first check the delivery area, neighbors or building reception and contact the carrier.

Contact us as soon as possible. Refund eligibility is based on the order’s actual production and human-service status when we receive your cancellation request:

Production has not started and Human Assisted Design Service has not begun: 100% refund of the total amount paid.

Production has not started but Human Assisted Design Service has begun: 50% refund of the total amount paid.

Production has started: No cancellation refund, except where required by law or for an eligible product issue.

Generating or viewing an AI preview does not mean production has started. These cancellation rules apply to both customized and standard products, without limiting any rights provided by applicable law.

Email hi@unicus.fun with your order number and the email address used for the order. We will confirm whether production or Human Assisted Design Service had started when the request was received. Approved refunds are returned to the original payment method and are generally processed by the payment provider within 10 business days.

Contact hi@unicus.fun within 30 days of receiving the order and include:

Your order number and proof of purchase.

A clear description of the issue.

Photographs showing the problem.

For assembly issues, a photo of the assembled product and the relevant instruction step.

Eligible issues may include missing pieces, significant printing errors, incorrect items or customizations, and defects that make assembly impossible. Minor color or appearance differences caused by screens, available brick elements or normal manufacturing tolerances are not considered defects.

For building block products, one free replacement service is available within 30 days of receipt with proof of purchase. Please inspect the full product and submit all missing-part requests together.

Bulk discounts may be available depending on the product and quantity. Contact us with the required items, quantities, delivery destination and preferred date for a quote.

Email hi@unicus.fun or use the Contact Us page. Include your order number when contacting us about an existing order.