Last updated: 30.9.2026

1 Order Cancellation

1.1 In this Policy, “Customized Products” means products made on the basis of the design you confirm using our AI design tools or otherwise personalized for you, and “Standard Products” means products that are not personalized and are sold as shown in our catalog.

1.2 Our products are made to order. Before you place an order for a Customized Product, you review and confirm your design on our website, and your confirmation constitutes your final approval of the design. Please check the figure, accessories, scene, names, colors and quantities carefully before placing your order.

1.3 Before production starts – full refund. You may cancel your order for a refund of 100% of the amount paid at any time before production of your order starts. Production starts when UNICUS releases your order for manufacturing or begins printing, parts preparation, assembly or any other production step. Generating or viewing AI previews, payment processing and ordinary order administration do not mean that production has started.

1.4 Fifty percent refund after human assisted service. If production has not started but a UNICUS team member has already begun a requested Human Assisted Design Service, you may cancel the order for a refund of 50% of the total amount paid for that order. The retained 50% covers the customized human design, review, or revision work already performed.

Human Assisted Design Service includes a manual design, manual review, personalized adjustment, or revision performed by a UNICUS team member at your request. It begins when a team member starts that work, whether or not the revised preview has already been delivered.

1.5 After production starts – no cancellation. Once production has started, your order cannot be cancelled and no refund will be issued, except where the product qualifies for a refund or replacement under the Section titled “Cases Eligible for Refund or Replacement”, or where applicable law requires otherwise.

1.6 To cancel, please email hi@unicus.fun as soon as possible, including your order number and the email address used for your order. Your cancellation request takes effect when we receive it. We will confirm by email whether production had started at that time and the refund you will receive.

1.7 The rules in this Section apply to both Customized Products and Standard Products. However, where applicable law grants you a right to withdraw from a purchase or to return a product, those rights apply and are not affected by this Policy.

1.8 Production and delivery timeframes are described in our Shipping Policy.

2 After-Sales Period

2.1 Claims must be submitted within 30 days of receipt via email to hi@unicus.fun, including a detailed description and clear photographic evidence.

2.2 For building block products, if there are quality issues or missing pieces, consumers can enjoy one (1) free replacement service within 30 days of receipt by providing the original purchase proof. When applying for replacement, consumers should conduct a thorough inspection and submit all requests at once. After the free replacement service has been utilized, any subsequent requests for replacement will require the consumer to bear the replacement costs.

2.3 UNICUS may not accept or process any after-sales requests submitted by consumers after the specified time limit has expired, except where a longer period is required by applicable law.

3 After-Sales Acceptance Scope

3.1 After-Sales Service Delivery Restrictions

3.1.1 Replacement parts may only be shipped to the original shipping address specified in the order. If a consumer requests to change the delivery address or forward the shipment to another country or region, any additional costs and all associated risks shall be solely borne by the consumer.

3.1.2 We do not guarantee the provision of replacement services to certain addresses, including but not limited to APO addresses, FPO addresses, Post Office Boxes (PO Boxes), remote areas, or locations not covered by courier services.

3.1.3 We shall not be liable for any failure or delay in the delivery of replacement parts due to customs clearance policies, legal restrictions in the destination country, shipping delays, force majeure events, or any other causes beyond our control.

3.2 Cases Not Eligible for Refund or Replacement

Refunds or replacements will not be provided under the following circumstances:

• Minor variations: Slight differences in color or dimensions resulting from display settings or manufacturing tolerances, and reasonable differences between the AI-generated preview and the physical product resulting from the brick shapes and colors available, printing methods or structural adjustments needed for the product to be built.

• Customer’s change of mind or personal preference: Dissatisfaction with design or style after production has started or after receipt.

• Image quality issues: Defects caused by low-resolution or unclear images submitted for customization, or by inaccurate or incomplete customization options you selected, where the product conforms to the design you confirmed.

3.3 Cases Eligible for Refund or Replacement

Refunds or replacements may be granted in the following circumstances:

• Product quality defects: Such as material flaws, significant printing errors, or design defects that render block assembly impossible.

• Incorrect items received: If the delivered product does not conform to the order placed, including the design you confirmed at checkout.

3.4 Cases Subject to Negotiation

• Damaged or lost shipments:

• Once the order has been transferred to a third-party carrier, UNICUS shall not be liable for any delays, loss, or damage of the shipment. However, UNICUS may, at its discretion, assist the consumer in contacting the carrier and filing a claim where appropriate.

• Where such delays, loss, or damage result from customs clearance delays, natural disasters, governmental restrictions, or other force majeure events, UNICUS will cooperate with the consumer in good faith to seek a fair and reasonable resolution, but shall not assume additional liability beyond such efforts.

4 Replacement Requests and Procedure

4.1 Submission of Requests

To submit a replacement or refund request, the consumer must send an email to hi@unicus.fun within the applicable after-sales period and include the following supporting evidence:

• The order number and proof of purchase (such as the receipt or payment confirmation);

• Clear photographs of the product showing the alleged defect or issue;

• For building block products, photographs of the assembled product and a screenshot of the corresponding step from the instruction manual highlighting the issue.

4.2 Review and Response

UNICUS will review the submitted materials and respond by email within 3 business days of receipt. If the request is incomplete or additional information is required, the consumer will be notified, and the processing time will be extended until sufficient materials are provided.

4.3 Resolution

• Refunds: If a refund is approved, the amount will be credited to the original method of payment. Refunds are processed by a third-party payment provider and are generally completed within 10 business days.

• Replacements: If a replacement is approved, UNICUS will complete production and arrange shipment within 1–5 business days. All shipping and tax costs related to the replacement will be covered by UNICUS, unless otherwise provided in the Section titled “After-Sales Period”.

5 Additional Terms

5.1 Customs Duties and Taxes

For international orders, customers are responsible for any applicable customs duties, import taxes, or fees imposed by local authorities, unless expressly stated otherwise by UNICUS.

5.2 Incorrect Information

UNICUS is not responsible for delays, failed deliveries, or additional costs arising from incomplete or inaccurate shipping information provided by the customer.

5.3 Limitation of Liability

To the maximum extent permitted by applicable law, UNICUS shall not be liable for any indirect, incidental, or consequential damages arising from product use, shipping delays, or other circumstances beyond its reasonable control.

6 Policy Updates

UNICUS reserves the right to amend or update this Sales and Refunds Policy at any time. Any changes will take effect immediately upon publication on our official website. Changes will not apply to orders placed before the changes are published, except where required by law.