Last updated: 30.9.2026

Thank you for choosing UNICUS. Our products are made to order after you confirm your design. This Shipping Policy explains how long it takes to produce and deliver your order, and the related terms. It forms part of our Terms of Use [LINK] and should be read together with our Sales and Refunds Policy [LINK]. In this Shipping Policy, “UNICUS”, “we”, “us” and “our” refer to UNICUS Tech Limited.

1 Order Timeline

1.1 Design and confirmation. You create and confirm your design using our AI design tools before you place your order. This stage is completed by you before checkout and is not included in the production or shipping times below.

1.2 Production. Every item is made to order. Production normally takes 1-2 business days after your order is placed. Complex designs, large orders, incomplete order information, payment review or high demand may extend the production time.

1.3 Shipping. Transit time starts when your order is handed over to the carrier. Business days exclude weekends and public holidays.

1.4 Delays. If we are unable to ship your order within the time stated above, we will notify you by email before that time, tell you the revised shipping date, and give you the option to cancel your order for a full refund. If you cancel, we will refund you promptly.

2 Shipping Methods and Costs

2.1 Shipping fees are calculated based on your delivery address and the shipping method you select, and are shown at checkout before you pay.

2.2 We currently offer the following shipping methods:

• Expedited: 5–10 business days

• Standard: 8–14 business days

2.3 These are estimated transit times, not guaranteed delivery dates. They do not include production time, customs processing or delays caused by events outside our reasonable control.

3 Tracking and Delivery

3.1 When your order ships, we will send the tracking number to the email address you provided at checkout. Tracking information may take some time to appear after your order has been handed over to the carrier.

3.2 Title and risk of loss pass to you when we hand your order over to the carrier, as described in our Terms of Use. If tracking shows your parcel as delivered but you cannot find it, please check around your delivery location and with neighbors or building reception, and contact the carrier, before contacting us.

4 International Shipping and Import Duties

4.1 We ship to many countries and regions. Available destinations, shipping methods and fees are shown at checkout based on your delivery address.

4.2 Unless we expressly state otherwise at checkout, you are responsible for any customs duties, import taxes and fees imposed by the destination country. Customs processing is outside the estimated transit times and may delay delivery.

4.3 For orders delivered to the United States, applicable import duties and fees are included in the price at checkout.

5 Shipping Address and Order Changes

5.1 Please check your recipient name, shipping address, postal code, phone number and email address carefully before placing your order. We are not responsible for delays, failed deliveries or additional costs resulting from incomplete or inaccurate shipping information you provide.

5.2 To request a change to your shipping address, please email hi@unicus.fun as soon as possible with your order number. We will try to accommodate your request, but we cannot guarantee changes after your order has been handed over to the carrier. A change of destination country may affect shipping fees, taxes and delivery times.

5.3 We may be unable to deliver to certain addresses, including APO/FPO addresses, post office boxes, remote areas and locations not covered by our carriers.

6 Delayed, Lost, Damaged or Returned Shipments

6.1 If your order is significantly delayed, appears to be lost or arrives damaged, please email hi@unicus.fun with your order number and, for damaged items, photos of the parcel and the product. We will help you contact the carrier and file a claim where appropriate, and we will handle eligible cases in accordance with our Sales and Refunds Policy.

6.2 If a parcel is returned to us because of an incorrect address, refusal to accept delivery, failure to collect or unpaid duties or taxes, we may charge you the cost of reshipping it.

7 Cancellations

7.1 Cancellations and refunds are governed by our Sales and Refunds Policy. In summary, you may cancel your order for a full refund before production starts. Once production has started, your order cannot be cancelled, except where the product is defective, where the Section titled “Order Timeline” above provides otherwise, or where applicable law requires otherwise.

8 Contact and Updates

8.1 For shipping questions, please contact us at hi@unicus.fun and include your order number.

8.2 We may update this Shipping Policy from time to time. Changes take effect when published on our website and will not apply to orders placed before the changes are published, except where required by law.